Privacy Policy

1. Introduction and Scope

Synaptis Neurova Pty Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.

2. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide, including:

• Full name and contact details (email, phone number)
• Residential address
• Educational background and work history
• Payment and billing information
• Course enrollment details and progress
• Feedback, testimonials, and communications

Usage Data

We automatically collect certain information about your interaction with our website, including:

• Browser type and operating system
• Pages visited and time spent
• Referring website and exit pages
• IP address and location data
• Device identifiers and cookies

3. How We Use Your Information

We use collected information for purposes including:

• Processing course enrollments and payments
• Delivering and maintaining our services
• Sending course updates and promotional communications
• Responding to inquiries and providing customer support
• Improving our website and services
• Complying with legal obligations
• Analyzing usage patterns for business purposes

4. Data Sharing and Third Parties

We do not sell your personal data. We may share information with:

• Service providers assisting with course delivery
• Payment processors for transactions
• Analytics providers to understand usage patterns
• Law enforcement when legally required

5. Data Retention Policies

We retain personal data for as long as necessary to provide services and comply with legal obligations. Course records are generally retained for seven years. You may request deletion of your data subject to legal requirements.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and Australian Consumer Law, you have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent for marketing communications
• Lodge privacy complaints
• Request deletion of your data in certain circumstances

7. International Data Transfers

We may transfer personal data internationally for cloud services and payment processing. Transfers are conducted with appropriate safeguards under the Privacy Act. By using our services, you consent to such transfers.

8. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children. If we learn that a child has provided information, we will delete it promptly.

9. Security Measures

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no system is completely secure. We cannot guarantee absolute security of your information.

10. Cookies and Tracking

Our website uses cookies to enhance your experience. You can control cookie preferences through your browser settings. We also use analytics cookies to understand how you use our site.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective upon posting to the website. Your continued use of our services constitutes acceptance of updates.

12. Contact Information for Privacy Concerns

For privacy inquiries or complaints, contact us at:

• Email: privacy@synaptis-neurova.com
• Phone: +61 (2) 8976 5432
• Address: 450 Collins Street, Melbourne VIC 3000, Australia

If you believe we have violated your privacy rights, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).